Ordering and minimums
What is the minimum order?
The minimum is 12 hats per order, with at least 6 hats per color and style. Some decoration methods have higher minimums (24 or 48 hats). See Decoration Styles.
Can I mix colors and styles?
Yes. You can mix hat styles and colors in one order as long as each color and style has at least 6 hats and the order meets the decoration minimum. In the hat builder, add a row for each style, color and size.
Can I order fewer than 12 hats?
No. Our wholesale pricing is built around a 12-hat minimum.
Do I need a dealer or wholesale account?
No dealer account is required. Wholesale pricing starts at 12 hats for everyone.
Can I resell the hats I buy?
Yes. Resellers, retailers, decorators, schools, teams and businesses are welcome to buy for resale.
The hats
Are these genuine Richardson hats?
Yes. Iconic Apparel LLC is an authorized Richardson retailer, and every hat we sell is genuine Richardson.
What if a color or size is out of stock?
The hat builder checks Richardson inventory as you build your order and shows when a color or size is low or out of stock, so you can choose another option before you check out.
Do you offer samples?
We do not send sample hats. If you want to see your logo before production, add an electronic proof ($5) in the hat builder.
Will you decorate hats I supply?
Yes. Customer-supplied hats are quoted individually. Contact us with the hat brand, style, quantity and your logo for a quote.
Artwork and decoration
What file types can I upload?
Vector files (AI, EPS, PDF or SVG) work best. High-resolution PNG or JPG files also work. A transparent background helps.
What if my artwork is not usable?
If your file is too small, blurry or not suitable for the decoration you chose, we will contact you before production.
Is there a setup or digitizing fee?
Orders under 24 hats have a $10 art and digitizing fee per design. Orders of 24 or more hats have no art fee. There are no other setup or artwork fees.
Will I see a proof before production?
The on-screen preview in the hat builder shows approximate size and placement only. If you want to see and approve your digitized logo or patch before production, add an electronic proof for $5 when you order. When you order a proof, production begins after you approve it.
Can you match my brand colors?
Yes. Enter a PMS or color reference in the hat builder and we will match it as closely as possible with available thread or materials.
Can every logo be done in 3D puff?
No. 3D puff is available on front embroidery only, and works best with bold letters and simple shapes. Thin lines, small text and fine detail usually need flat embroidery. We will let you know if your logo is not a good fit.
Where can my logo go on the hat?
Front middle, left panel or right panel. Embroidery can also be added to the back and sides for $3 per hat per location.
Do I need permission to use a logo?
Yes. You must own or have permission to use any artwork you upload. We may decline artwork that infringes on someone else’s trademark or copyright.
Production and shipping
How long will my order take?
Blank hats typically ship within 2–3 business days. Custom embroidery typically takes 3–4 weeks of production time. Patches, transfers and other decoration typically take 4–5 weeks. Production time does not include shipping.
Do you offer rush orders?
Yes, for embroidery. Rush service is $2 per hat and your order ships within 10 calendar days. Select it in the hat builder.
How much is shipping?
Standard shipping is a flat $10 on orders under $200 and free on orders of $200 or more. Expedited shipping is available at checkout, with rates calculated automatically.
Where do you ship?
We ship to addresses in the United States.
Returns, reorders and tax
Can I return hats?
Unused blank hats in original packaging can be returned within 14 days of delivery with prior authorization; the buyer pays return shipping. Custom-decorated hats cannot be returned once artwork is approved and production has begun, except for defects or our production errors. See our Refund Policy.
How do I reorder?
Every design gets a Design ID. Contact us with your Design ID or past order number and we’ll set up your reorder.
Can I buy tax exempt?
Yes. Create a free account or sign in, then go to Account → Tax exemption and submit your tax ID or exemption number with your certificate. Once we approve your account, sales tax is removed whenever you check out signed in. Learn more on our Tax-Exempt Orders page.
Still have a question?
Contact us and we’ll get back to you.